Technology troubles can be extremely frustrating, especially when you can’t seem to figure out exactly what’s wrong. Below we have listed a few general tips and strategies to keep in mind when troubleshooting.
Tip 1: Take Notes!
Taking notes while testing different troubleshooting processes is extremely important. This because it allows you to refer back to things you’ve already done and to check your progress. In addition, this gives you the ability to make sure that you don’t repeat mistakes. Note-taking is a vital part of the troubleshooting process, especially for beginners, because it helps keep the process of troubleshooting as painless as possible by providing organization.
* ALWAYS TAKE NOTE OF ERROR MESSAGES WHILE TROUBLESHOOTING.
Tip 2: Try to Isolate the Problem, and if Possible — the Cause.
Although it sounds easy, sometimes figuring out exactly what the problem is seems to be the trickiest part of troubleshooting. If the problem is reoccurring, try to observe what happens right before the problem occurs. If the problem happened suddenly, try to keep track of when the problem happened and if you had noticed anything weird happening while on the device before.
Tip 3: Research, Research, Research.
Something that many beginners seem to forget is that a world of resources are right at their fingertips. Once you have identified a problem (for example: “my screen won’t turn on”), try searching the internet to find if that is a common problem with your device. Always include the make and model of your device in your search, this ensures that the information you are finding is tailored for your device. If the problem is common, troubleshooting blogs may have some easy tricks that others have found that can help you out.
Tip 4: Have you tried turning it off and on again?
I know, I know. An annoying, common, and obvious question in troubleshooting. However, many device issues can be solved by simply restarting your computer. If something seems to go wrong with your computer, and you’re not sure how to fix it, you can almost never go wrong with at least attempting this fundamental troubleshooting trick.
Tip 5: Bring the device in.
Though it may not be your first choice, sometimes the best thing to do after trying all of these troubleshooting techniques is bring the device in to an I.T. specialist. Here at Quick Response Systems, we pride ourselves on customer service and providing technological solutions.